Frequently Asked Questions
Everything most customers ask before shipping.
If your question is not covered here, contact our support team directly.
Getting started
Yes. You get your suite code and account at no cost. You pay only when you ship.
Your suite code uniquely identifies your packages at our warehouse. Always include it
in shipping addresses.
Any US store that can ship domestically to New Jersey.
Packages, customs, and billing
30 days per package. After that, storage is charged at $1.50 per day per package.
Yes. Consolidation is available and often helps reduce your final shipping cost.
Billable weight is the greater of actual weight or dimensional weight ((L x W x H) /
166).
Yes. Major cards are accepted through Stripe for secure online payments.