2. Information We Collect

2.1 Personal Information

We may collect the following personal information when you use our services:

• Contact Information: Name, email address, phone number, mailing address
• Account Information: Username, password, account preferences
• Payment Information: Credit card details (processed securely through Stripe)
• Shipping Information: Sender and recipient names, addresses, package contents descriptions
• Identity Verification: Government ID when required for customs purposes

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referring website or source
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information to:

• Process and fulfill your shipping orders
• Communicate with you about your shipments and account
• Process payments and prevent fraud
• Comply with customs and regulatory requirements
• Improve our services and website functionality
• Send marketing communications (with your consent)
• Respond to customer service inquiries
• Enforce our terms and conditions

4. Information Sharing

We may share your information with:

4.1 Service Providers

• Payment processors (Stripe) for transaction processing
• Email service providers for communications
• Airlines and logistics partners for shipping
• Customs brokers for clearance services

4.2 Legal Requirements

We may disclose your information when required by:

• Law enforcement agencies
• Court orders or legal proceedings
• Government regulators (TSA, customs authorities)
• Protection of our legal rights

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate security measures to protect your information:

• SSL/TLS encryption for all data transmission
• Secure password hashing and storage
• Payment card data processed by PCI-compliant providers
• Regular security assessments and updates
• Access controls and employee training

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

6. Your Rights

6.1 Access and Correction

You have the right to access, correct, or update your personal information at any time through your account settings or by contacting us.

6.2 Deletion (Right to be Forgotten)

You may request deletion of your personal data. Upon receiving a valid request, we will delete your personal information within 30 days, except for data we are legally required to retain (e.g., shipping records for customs compliance).

To delete your account, visit your account settings or contact our support team. You will have a 30-day grace period to recover your account before permanent deletion.

6.3 Data Portability

You may request a copy of your personal data in a commonly used, machine-readable format.

6.4 Marketing Opt-Out

You can opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or updating your notification preferences in your account.

7. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your login status and preferences
• Analyze website traffic and usage patterns
• Improve website functionality and user experience
• Serve relevant content and advertisements

You can control cookies through your browser settings. Disabling cookies may affect some features of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States and Caribbean nations where we operate. These countries may have different data protection laws. By using our services, you consent to such transfers.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the CCPA:

• Right to know what personal information we collect and how we use it
• Right to request deletion of your personal information
• Right to opt-out of the sale of your personal information (we do not sell your data)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us using the information below.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Significant changes will be communicated via email or website notice. Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

• Email: support@qcs-cargo.com
• Phone: 201-249-0929
• Mail: QCS Cargo, Attn: Privacy, 35 Obrien St, E12, Kearny, NJ 07032

We will respond to privacy-related inquiries within 30 days.